Terms of Service

These Terms of Service (“Terms”) govern your use of InstaPermit, operated by Definite Impact LLC (“InstaPermit,” “we,” “us,” or “our”). By creating an account or using our service, you agree to these Terms.

The service

InstaPermit is a software service that monitors building department permit portals on behalf of licensed California contractors. We use credentials you provide to access portals and retrieve permit status information, displaying it in a centralized dashboard.

Your account

You must be a licensed contractor or authorized representative of a contracting business to use InstaPermit. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating your account.

Portal credentials

By providing building department portal credentials to InstaPermit, you represent that you are authorized to access those portals and that your use of InstaPermit to access them complies with the applicable building department’s terms of use. You are solely responsible for ensuring your use of InstaPermit does not violate any portal’s terms of service.

Acceptable use

You agree not to use InstaPermit to:

• Access portal accounts you are not authorized to access
• Engage in any activity that violates applicable law
• Attempt to reverse engineer, copy, or resell the service
• Interfere with the operation of InstaPermit or its infrastructure

Accuracy of information

InstaPermit retrieves permit status information directly from building department portals. We display this information as-is and do not independently verify it. Permit status information may be delayed or inaccurate due to factors outside our control, including building department system availability. Do not rely solely on InstaPermit for time-sensitive permitting decisions. Always verify critical permit status directly with the relevant building department.

Pricing and payment

Current pricing is listed at instapermit.com/pricing. We reserve the right to change pricing with 30 days’ notice. You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not offer refunds for partial billing periods.

Limitation of liability

InstaPermit is provided “as is.” To the maximum extent permitted by law, we disclaim all warranties and our liability to you for any claim arising out of your use of InstaPermit shall not exceed the fees you paid in the three months preceding the claim. We are not liable for any indirect, incidental, or consequential damages.

Termination

You may cancel your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms. Upon termination, your access to InstaPermit will end and your stored data will be deleted within 30 days.

Governing law

These Terms are governed by the laws of the State of Connecticut. Any disputes shall be resolved in the courts of Connecticut.

Changes to these Terms

We may update these Terms from time to time. Continued use of InstaPermit after changes constitutes acceptance of the updated Terms.